STORE POLICY

All products are made to order/preorder. We don't keep any products in stock, unless stated in description.

Please allow 2-5 weeks for all custom wig orders to be processed, made, and shipped to you.

A rush order can be made and can be found in the shop all category. Just add it to cart. (Reduced time by 10-12 business days.)

We are not responsible for late shipments due to holidays, weather, or carrier delays.

All package delivery is with USPS.

Please reframe from ordering last minute if you want your order on time for an event or set date you may have. It is advisable to order in advance to allow for our processing/shipping time and unanticipated delays outside of our control.

Due to fraud and missing packages, All packages will be shipped with signature confirmation. Meaning someone must be present to sign for the package upon arrival.

Be sure to inspect your wig throughly to make sure you've received it in the correct manner - texture, length, color, etc. If the order you received is not what you ordered or if there is a mistake, please email s immediately at PremiumPlushCollectionsLLC@gmail.com

NO REFUNDS if your order has already been processed. All sales are FINAL.

PLEASE NOTE: Federal law states you cannot return human hair products that have already been used.

Color Disclaimer: Please keep in mind that phones and computer images can not be entirely reliable upon to accurately represent colors.

MAINTENANCE

The life of the hair lasts up to 1yr.

Opposed to lace wigs needing to be bleached, tweezed, tinted and styled they will also require weekly maintenance.

On average installs that are glued down usually last 1-2 weeks if you are not sweating or manipulating the hair. Shedding on the lace frontal is to be expected due to the fact that the hair is hand tied by a single knot to the lace material, overtime "balding" of the lace is almost unpreventable.

However, the products that you decide to use on the product will ultimately control how long your unit will last. Going the Glue-less route will save the lace of the hair longer than if you use glue adhesives.

Excessive shedding is what causes thinning of the hair and bald patches on your frontal or unit. To minimize these effects it is very important that proper care is taken at home during combing, styling and everyday use.

PAYMENT METHOD

- Credit / Debit Cards
- Applepay

PLEASE NOTE: All products listed above $500 will require ID verification after checkout has been completed. The name on the ID must match the customer's name on the billing address.

HAIR TIPS

AVOID using greasy or oily products

AVOID using hot or very warm water water when washing the hair.

AVOID combing extensions and frontal while they're wet after washing and conditioning. Always make sure to comb the hair before you wash it.

AVOID using alcohol based products that will dry out your investment.

ALWAYS make sure to throughly remove any adhesive from your unit or frontal prior to washing.

*If you want a wig for a longer timeframe, it is advisable to purchase our closure wigs. They can be worn clueless and will require less maintenance.